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I agree with Pawfect Privacy Policy *Privacy Policy & Account Terms Last Updated: November 2025 Pawfect Pet Grooming LLC (“we,” “us,” “our,” or “Pawfect”) is committed to providing a premium, low-stress grooming experience while protecting the privacy and personal information of our valued clients — both humans and pets. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services. By creating an account, booking a service, or interacting with our website, you acknowledge that you have read and agree to this Privacy Policy and our Account Terms. 1️⃣ Information We Collect To deliver tailored grooming services and optimal care for your pet, we may collect: Personal Information • Name, phone number, email address • Username and password for your account Pet Information • Pet’s name, breed, age, temperament, grooming history • Health alerts related to grooming (e.g., allergies, skin condition) Appointment & Payment Data • Booking history, service details, and purchase records • Payment information processed securely through trusted providers Website Usage Data • IP address, cookies, device and browser type • Interaction analytics to improve security and performance We limit data collection to only what is necessary to provide a safe and personalized grooming experience. 2️⃣ How We Use Your Information Your information enables us to: • Create and maintain your Pawfect online account • Manage grooming appointments and send reminders • Provide tailored and safe grooming services for each pet • Communicate promotions, updates, or policy changes • Improve customer experience and protect security integrity • Comply with legal obligations We never sell your information. 3️⃣ Appointment No-Show & Account Restrictions To maintain fairness and ensure availability for all guests: • If a customer books an appointment online and fails to attend without notice, we reserve the right to: ✔ Apply a No-Show fee ✔ Temporarily suspend or permanently deactivate the user account • Multiple repeated cancellations or no-shows may also result in account restrictions. This helps ensure appointment spaces are respected and available to others who need care. 4️⃣ Sharing of Information We may share limited information only with the following: • Appointment platforms for scheduling and reminders • Payment processors for secure transactions • Technology providers supporting website function and fraud prevention All partners follow strong privacy and data-protection standards. We do not provide data to advertisers, brokers, or unrelated third parties. 5️⃣ Cookies & Tracking Technologies Cookies help us: • Keep your account logged in securely • Track booking performance and improve website usability • Personalize your browsing experience Cookies can be turned off in your browser settings, though some features may not function. ⸻ 6️⃣ Data Security We apply industry-standard safeguards including encryption and access control. Although no system is completely immune, we continuously improve on best practices to protect users and pets. 7️⃣ Your Rights You have the right to: • Review personal information we store • Request edits for accuracy • Request account or appointment history deletion To submit a request: 📧 pawfectwu@gmail.com 📞 313-765-0777 ⸻ 8️⃣ Children’s Privacy We do not knowingly collect information from children under 13. Accounts should be created by adults only. 9️⃣ Policy Updates We may revise these policies periodically. The new version will take effect once posted on our website. ⸻ 10️⃣ Contact Pawfect If you have questions or concerns regarding privacy or your account: Pawfect Pet Grooming LLC 2195 17 Mile Rd, Sterling Heights, MI 48310 📧 pawfectwu@gmail.com 📞 313-765-0777 🌐 pawfect.us.com

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